Terms & Conditions
Effective Date: July 2, 2026 | Last Updated: August 23, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Venlio platform, including our websites, mobile applications, and related services (collectively, the "Platform"). The Platform is operated by Venlio ("Venlio", "we", "us", or "our"). By creating an account, checking the acceptance box during registration, or otherwise accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
These Terms apply to three categories of users: (a) individual players ("Players"), (b) operators of sports facilities ("Venue Operators"), and (c) companies and their administrators operating corporate club profiles ("Corporate Clubs"). Certain clauses apply only to a specific category and are identified accordingly.
1. Introduction and Scope of Services
Venlio is a technology platform that facilitates the discovery and booking of sports courts, the organization and running of tournaments and activities (including formats such as Mexicano, Americano, Beat the Box, leagues, and match proposals), split payments between players, and the administration of corporate subsidies for eligible employees.
Intermediary Technology Provider Action Limit: Venlio is an intermediary technology provider only. Venlio does not own, operate, manage, or control the physical sports facilities, courts, or equipment made available through the Platform. Venue Operators are independent third parties. Any dispute concerning the condition, safety, availability, or quality of a court or facility, any physical injury, or any facility closure, must be resolved directly between the Player or Corporate Club and the relevant Venue Operator. Venlio is not a party to, and accepts no responsibility for, the underlying provision of sports facilities or services.
2. User Accounts and Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. You agree to provide accurate, current, and complete information and to keep it up to date.
You are entirely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. This obligation applies with particular force to Corporate Club administrators, who manage club budgets, subsidies, and financial commitments. You must notify Venlio promptly of any unauthorized use of your account.
Corporate Authorization: Any person who creates or administers a Corporate Club profile represents and warrants that they are duly authorized to bind the relevant company to the financial and contractual obligations arising under these Terms, including subsidy rules and monthly invoices.
3. Payment Processing and Financial Terms
Payment processing on the Platform is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By using payment features, you agree to the Stripe Services Agreement, as it may be modified by Stripe from time to time.
Payouts are processed to your connected Stripe account. You are responsible for onboarding with Stripe and for keeping your Stripe account details, tax information, and payout details accurate and current. Venlio is not responsible for delayed or failed payouts caused by inaccurate or incomplete Stripe information.
By establishing a corporate subsidy rule, the Corporate Club authorizes Venlio (via Stripe) to compile and issue periodic (typically monthly) invoices based on the Platform's data logs of subsidized bookings and activities. Unless otherwise agreed in writing, corporate invoices are payable within fourteen (14) days of the invoice date (Net-14). Venlio may, at its discretion, agree alternative terms (such as Net-30) with a Corporate Club.
Late Payment: If a corporate invoice is not settled by its due date, Venlio may suspend the affected Corporate Club and its members from booking subsidized courts and may suspend related subsidy rules until all outstanding amounts are paid. Venlio may also charge interest on overdue amounts to the extent permitted by applicable law.
Fees and Chargebacks: Venlio charges a platform processing fee on transactions, which is disclosed at the point of transaction or in your applicable commercial terms. You are responsible for costs arising from chargebacks, payment disputes, and Stripe administrative fees attributable to your transactions. Venlio may recover such amounts from the responsible party, including by offset against payouts.
VAT (MVA) and Tax Responsibility: Venue Operators are solely responsible for determining, declaring, configuring, and reporting the correct statutory Value Added Tax (VAT / Merverdiavgift / Mervärdesskatt) rates inside their Stripe settings and venue reservation pipelines. Venlio serves purely as an intermediary processing platform and disclaims all liability and audits arising from any misclassified tax rates, coding errors, or discrepancies in the tax reporting of Venue Operators to local tax authorities.
4. Cancellation, Modification, and Refund Policies
Booking Cancellations: Unless a Venue Operator's published policy states otherwise, a Player or Corporate Club must cancel a court booking at least twenty-four (24) hours before the start of the booked timeslot to be eligible for a refund of court fees. Cancellations made inside this window may not be refundable.
Tournaments and Activities: Where a tournament or activity is cancelled by the organizer, or fails to reach its minimum number of participants, Venlio will facilitate a refund or reallocation of the corresponding entry fees in accordance with the organizer's rules for that event. Platform processing fees may be non-refundable to the extent permitted by law.
Platform Discretion: Venlio may, at its sole discretion, issue goodwill refunds or credits. However, court fees are ultimately governed by the independent refund policy of the relevant Venue Operator, and Venlio's facilitation of a refund does not create any obligation to do so again.
5. Automated Facility Access (Smart Locks and Gates)
Where a facility integrates with automated locks, gates, or access systems, Venlio may issue access codes ("PIN Codes") tied to a specific booking.
You must not share PIN Codes with any person who is not a registered participant of the relevant booking. PIN Codes are strictly personal to the booking.
Automated entry is valid only during a limited access window, ordinarily from fifteen (15) minutes before to fifteen (15) minutes after the booked slot, unless a Venue Operator specifies otherwise. Venlio is not liable for any inability to access or exit a facility caused by arriving outside the access window, by an internet, network, or power outage at the physical venue, or by any malfunction of third-party access hardware operated by the Venue Operator.
6. Acceptable Use and Platform Abuse
You agree not to, and not to attempt to:
- manipulate, falsify, or misreport tournament, league, or activity scores or rankings;
- use bots, scripts, or other automated means to reserve high-demand or peak-hour timeslots;
- create fake, duplicate, or unauthorized employee accounts to exploit corporate subsidies or sponsorships;
- engage in commercial court reselling, broking, or arbitrage cycles: you are strictly prohibited from utilizing membership discounts, club subscription benefits, or corporate subsidies to purchase bulk reservations and subsequently broker, auction, or sell them to other players or secondary groups for personal or corporate profit;
- use the Platform for prohibited conduct or content: Venlio is strictly a sports and athletic coordination platform for padel and other racket sports. You must not create, manage, promote, join, or invite users to groups, chat channels, match proposals, or activities for purposes including, but not limited to, sexual content, pornography, sexual solicitation, dating or romantic matchmaking, discrimination, harassment, hate speech, or any other activities that are illegal;
- harass or add users to non-sports groups: you are strictly prohibited from sending unsolicited romantic or sexually suggestive messages, harassing players, discriminating against any individual, or adding any user to groups, community chats, or events without mutual consent and legitimate sports-related intent;
- interfere with, probe, or reverse engineer the Platform, its matching algorithms, or its tournament engines;
- use the Platform for any unlawful, fraudulent, or abusive purpose.
Match Score Submission & Ranking Calculations: When entering the score after a match, you must have the consent of all participating players before submitting the result, as entering a score affects every player's ranking. Once a ranking is calculated by our internal engine, it cannot be modified manually and will adjust over time through participation in matches, activities, and tournaments. However, players have the option to fully reset their ranking, allowing them to re-evaluate and establish their own initial ranking.
Termination Rights: Venlio reserves the absolute right to suspend or terminate any account — whether a Player, Corporate Club, or Venue Operator — that violates fair-play rules, fails to settle invoices when due, or otherwise abuses the Platform, with or without prior notice where appropriate.
7. Intellectual Property
The Platform and all associated software code, matching and scheduling algorithms, digital tournament formats, user interface designs, text, graphics, logos, and trademarks are and remain the exclusive property of Venlio and its licensors. Except for the limited right to use the Platform under these Terms, no rights are granted to you.
User-Generated Content: If you upload or submit content such as profile pictures, club logos, tournament names, or descriptions, you grant Venlio a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content within and for the operation of the Platform. You represent that you have the necessary rights to grant this license.
8. What We Are (and Are Not) Responsible For (Liability)
To keep our legal guidelines transparent and friendly to the sports community—taking inspiration from industry standards set by MATCHI and Playtomic—we have written our liability profiles in plain, understandable language. Here is exactly what is and is not our responsibility:
- Providing a functional court reservation system, matchmaking engine, and invoicing logs as described.
- Ensuring secure accounts, transmission channels, and Stripe payment processor lines.
- Correcting technical software faults or matching code glitches on our end with commercial diligence.
- The standard, court maintenance, temperature, weather, or play safety of the physical padel and sports centers.
- Any physical sports injuries, accidents, or medical matches occurring while you run, smash, or play.
- Private player gear, rackets, or gear items left behind, lost, or stolen inside partner facilities.
- Unexpected facility closures or timeslot changes managed directly by the Venue Operator.
- Network, power, cyber-attacks, or internet failures: outages, atmospheric static, low mobile signals, power grid cuts, provider suspensions, or faulty end-user smartphones.
If Venlio makes a direct platform software mistake that causes you actual financial loss, our maximum total liability per calendar year for all claims combined is strictly capped as follows:
Indemnification (Protecting Venlio): You agree to defend and hold Venlio harmless from any legal costs, expense claims, or damages resulting from your direct breaching of these Terms, unauthorized code sharing, platform misuse, or infringement of local sports center ordinances.
9. Privacy and Data Protection (GDPR)
Venlio processes personal data in accordance with the EU/EEA General Data Protection Regulation (GDPR) and applicable national law. Our collection and use of personal data is described in our separate Privacy Policy, which forms part of your relationship with Venlio.
Corporate Data Sharing Consent: When an employee joins a Corporate Club on the Platform, relevant booking activity details — including the employee's name, booking time, and court — will be shared with the employer's designated administrators and accounting function for the purpose of monthly invoice auditing and subsidy verification. By joining a Corporate Club, you acknowledge and consent to this sharing.
Discoverability & Public Matchmaking: To utilize our public match-making features, your account profile name and photo will be visible to other players by default. You can change this visibility at any time via your account settings. You agree to only upload profile images and names that you own the rights to, and that are not offensive, misleading, or in violation of our Community Guidelines.
Exact Phone Number Discoverability: To support our core social sports coordination and payment split features, the Platform allows other users who already have your exact verified telephone number to search for and locate your profile for the sole purpose of booking coordination, match invitations, and bill splitting. This search function operates as an essential part of contract performance; therefore, even if your account is hidden from public name directories, players with your exact, full phone number can locate you. Wildcard or partial "fuzzy" listings are strictly prohibited, and lookups only reveal limited verification info.
10. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Norway, without regard to its conflict-of-laws principles.
Before commencing any formal legal proceedings, the parties agree to first attempt to resolve the dispute in good faith through negotiation and, if that fails, through mediation. If the dispute remains unresolved, it shall be subject to the exclusive jurisdiction of the District Court of Stavanger (Sør-Rogaland tingrett), Norway, to the extent permitted by applicable mandatory consumer law.
Data Processing Agreement (DPA)
Applicable only to B2B Customers (Venue Operators and Corporate Clubs) acting as Data Controllers under the GDPR.
This Data Processing Agreement ("DPA") is entered into by and between Venlio AS ("Venlio" or "Processor") and the legal entity executing the Terms ("Customer" or "Controller") (each a "Party", collectively the "Parties"). This DPA is incorporated into and forms an integral part of the Venlio Terms and Conditions.
1. Scope and Legal Status
This DPA applies solely where Venlio processes Personal Data on behalf of the Customer (such as Venue Operators managing customized player reports, booking rosters, or Corporate Clubs administering corporate subsidy configurations) as a Data Processor under GDPR Article 28, the Norwegian Personal Data Act (Personopplysningsloven), and other applicable Nordic/EEA data protection legislation. Standard peer-to-peer playing activities and standard profiles remain governed by Venlio's direct relationship as a Data Controller.
2. Processing of Personal Data
Venlio shall process Personal Data only on documented, legally binding instructions from the Customer, including regarding transfers of Personal Data to third countries, unless required to do so by Union or Member State law.
Instruction Infringement Alert: Venlio shall immediately inform the Customer if, in its opinion, an instruction issued by the Customer infringes the GDPR or other Union or Member State data protection regulations.
3. Confidentiality
Venlio ensures that personnel authorized to process the Personal Data have committed themselves to strict confidentiality or are under an appropriate statutory obligation of confidentiality, and have received adequate training in data protection practices.
4. Security of Processing & Personal Data Breaches
Taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of processing, Venlio implements robust technical and organizational security measures specified in our security documentation (including TLS 1.3 encryption, database tokenization, and administrative access controls) to ensure a level of security appropriate to the risk.
Personal Data Breach Notification (48-Hour SLA): Venlio shall notify the Customer without undue delay, and in any event no later than forty-eight (48) hours, after becoming aware of any accidental, unauthorized, or unlawful acquisition, use, disclosure, alteration, or destruction of Personal Data processed on behalf of the Customer ("Personal Data Breach"). Such notice shall include details on the nature of the breach, affected categories of data subjects, contact point, probable consequences, and mitigation measures taken/planned.
5. Sub-processors
The Customer grants general authorization to Venlio to engage sub-processors (such as Stripe, Azure, customer communication networks, etc.) to perform necessary services under the Terms. Venlio will maintain an updated list of active local sub-processors on its website.
Advance Notice and Objections: Venlio shall notify the Customer of any intended changes concerning the addition or replacement of other sub-processors at least fourteen (14) days in advance. The Customer may object to such changes on reasonable data protection grounds within ten (10) days of notification. In the event of an objection, the Parties shall consult in good faith to resolve the issue; if no resolution is found, the Customer may terminate the affected service in writing.
6. Data Subject Rights & Regulatory Assistance
Taking into account the nature of the processing, Venlio shall, insofar as is technically possible, assist the Customer by appropriate technical and organizational measures in fulfilling the Customer's obligation to respond to data subjects' requests to exercise their GDPR Chapter III rights (e.g., access, deletion, correction, or portability).
DPIAs and Prior Consultation: Venlio shall provide reasonable assistance to the Customer in ensuring compliance with the Customer's obligations under GDPR Articles 32 to 36, including assisting with Data Protection Impact Assessments (DPIAs) and prior consultations with supervisory authorities.
7. Audits and Inspections
Venlio shall make available to the Customer all information necessary to demonstrate compliance with GDPR Article 28 obligations. Venlio shall allow for and contribute to audits, including inspections, conducted by the Customer or an independent auditor mandated by the Customer, under the following strict conditions:
- Audits may be conducted no more than once per calendar year (unless following a confirmed Personal Data Breach).
- The Customer must provide at least fourteen (14) days' prior written notice of any audit.
- Audits shall be conducted during regular business hours, at the Customer's sole cost, and in a manner that avoids any disruption to Venlio's operations or services.
- To maintain safety and security, audits shall strictly exclude access to Venlio's proprietary source code, intellectual property, or data belonging to other clients or platform users.
8. Deletion or Return of Personal Data
Upon termination of this service, or at any time upon the Customer’s request, Venlio shall, at the choice of the Customer, delete or return Customer-specific personal data (including venue-specific administrative logins, local membership rosters, and customized reporting logs) within thirty (30) days, and delete existing copies, unless applicable Norwegian, EU, or local law requires retention.
Player Profile Retention Boundary: For the avoidance of doubt, standard player accounts are registered directly with Venlio as platform consumers, independent of any specific venue relationship. When a venue exits this Agreement, Venlio is strictly not obligated, nor permitted to delete or modify the primary user profiles, play history, or personal data of any player. Only venue-controlled historical logs, specialized local membership lists, and booking analytics associated with that venue will be deleted or anonymized in relation to the venue.
Technical Description of Processing (Annex 1)
| Feature / Category | Categories of Data Subjects & Types of Data |
|---|---|
| Venue Reporting & Analytics | Data Subjects: Local venue administrative and staff users, booking players. Types of Data: Names, email addresses, phone numbers, unique registration/reservation IDs, court assignments, calendar slots, payment status tokens, and pricing amounts. |
| Subsidy Allocation & Corporate Club Rosters | Data Subjects: Corporate Club administrators, authorized company employees (Players). Types of Data: Company affiliation IDs, subsidy configuration rules, individual subsidy balances used/remaining, and active corporate booking quotas. |
| Automated Smart Lock Logs | Data Subjects: Venue staff, playing participants entering or exiting automated facilities. Types of Data: PIN codes, timestamps of physical facility entry or exit, lock battery levels, and event-specific metadata. |
Changes to these Terms
Venlio may update these Terms from time to time. Where changes are material, we will provide reasonable notice through the Platform or by email. Your continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.
Contact
If you have questions about these Terms, please contact support@venlio.app.